KYC & Verification Policy
Effective Date: June 19, 2026
This Policy governs identity verification procedures applicable to all users and partners on the RentedGhar platform, operated by KOLAHAL HOMES PRIVATE LIMITED.
The purpose of this Policy is to promote trust, security, fraud prevention, and regulatory compliance within the marketplace.
1 Purpose of Verification
RentedGhar conducts KYC and verification to:
- Verify identities of Platform users.
- Reduce fraud, abuse, and unauthorized transactions.
- Improve marketplace trust and safety.
- Comply with legal and regulatory obligations.
Requirements vary based on account type, transaction value, or risk level.
2 Who May Be Verified
Users, Guests & Renters
Individuals booking accommodations or renting products.
Hosts, Property & Product Owners
Entities listing spaces, homes, vehicles, furniture, or equipment.
Partners & Service Providers
Restaurants and organizations offering platform services.
3 Documents That May Be Requested
Individual
- Aadhaar Card / PAN Card
- Passport / Driving Licence
- Voter ID / Govt ID
Address Proof
- Utility Bill / Bank Statement
- Rental Agreement
- Govt Correspondence
Business
- Incorporation / GST Cert
- PAN Card / Trade License
- Partnership Deed
Banking
- Cancelled Cheque
- Bank Account Proof
- Holder Verification
4 Listing Verification
For certain property and product listings, we may request:
- Ownership proof & Authorization documents
- Lease or Management agreements
- Property photographs & Product documentation
Approval of a listing remains at the sole discretion of the Company.
5. Verification Procedures
May involve document review, identity/contact validation, and risk assessment checks manually or via third-party providers.
6. Platform Discretion
We reserve the right to approve, reject, re-verify, or suspend accounts. Verification status may be revoked if information is inaccurate.
7. No Guarantee
Verification is not an endorsement or guarantee of identity, honesty, or asset quality. Users must exercise independent judgment.
8. False Information
Users must not submit forged, altered, fraudulent, or impersonated identities.
Submission of false info results in account suspension, listing removal, payment withholding, and reporting to authorities.
9. Re-Verification
We may request re-verification periodically, after account changes, upon complaints, or following suspicious activity.
Failure to comply may result in service restrictions.
10. Data Handling
Documents are processed per our Privacy Policy with reasonable safeguards, though absolute security cannot be guaranteed.
11. Fraud Prevention
We investigate suspicious transactions, chargebacks, and high-risk listings. Settlements may be delayed during investigations.
12. Account Restrictions
Accounts may be terminated if verification fails, documents are invalid, or legal requirements are unmet.
13. Third-Party Providers
We use third-party services for compliance and risk analysis, operating under their own privacy practices.
14. Liability Limitation
Verification is merely a risk-reduction measure. RentedGhar is not liable for identity theft or user misrepresentation.
15. Policy Updates
KOLAHAL HOMES PRIVATE LIMITED reserves the right to modify this Policy. Changes are effective upon publication. Continued use constitutes acceptance.
16. Contact Information
KOLAHAL HOMES PRIVATE LIMITED
📞 +91 7619807616
✉️ support@rentedghar.com
🌐 www.rentedghar.com
📍 Registered Address
Health Care Pathology Centre, S.NO/P.NO.85,
Vikalp Khand, Chinhat Tiraha,
Mathaur Railway Station Road,
Chinhat, Lucknow,
Uttar Pradesh – 226028