Community Guidelines

1. REVIEWS & RATINGS

Reviews form the backbone of trust on the Rented Ghar platform. All reviews must be honest, unbiased, and based on the actual, completed experience of the guest. Fabricating reviews, paying for positive feedback, or leaving retaliatory reviews to extort refunds is strictly prohibited. Rented Ghar reserves the right to remove any review that violates these principles.

2. LANGUAGE & COMMUNICATION

All communication between Hosts, Guests, and Rented Ghar support staff must remain respectful, professional, and courteous. The use of profanity, racial slurs, derogatory remarks, hate speech, or intentionally inflammatory language will not be tolerated and may result in immediate account suspension.

3. HARASSMENT POLICY

Rented Ghar maintains a zero-tolerance policy towards harassment, stalking, bullying, intimidation, or unwanted advances of any kind. This applies equally to digital communications and physical interactions at the property. Any user found violating this policy will face permanent removal from the platform and potential reporting to law enforcement authorities.

4. FRAUD & SCAMS

We actively monitor the platform to protect our community from fraud. Phishing attempts, bait-and-switch pricing, asking users to wire money outside the Rented Ghar platform, identity theft, and the use of stolen payment instruments are illegal and strictly forbidden. Users must report suspicious activity immediately.

5. FAKE BOOKINGS

Creating dummy accounts, initiating fake bookings to block a competitor's calendar, or manipulating inventory to artificially inflate or deflate search rankings undermines the integrity of the marketplace. Accounts engaging in inventory manipulation or fake bookings will be permanently banned.

6. SPAM & SOLICITATION

The platform's messaging system exists solely to facilitate accommodations and related services. Users are prohibited from using Rented Ghar to send unsolicited marketing materials, spam, promotional campaigns, or solicitations for unauthorized commercial services to other users.

7. ILLEGAL ACTIVITIES

No property listed on Rented Ghar may be used to facilitate illegal acts. This includes, but is not limited to, the use, sale, or distribution of illegal drugs, human trafficking, unlicensed commercial events, possession of illegal firearms, or harboring fugitives. Immediate eviction, account termination, and police involvement will result from any such activity.

8. HOST BEHAVIOUR

Hosts are expected to provide a safe, clean, and welcoming environment consistent with their listing descriptions. Hosts must respect guest privacy, refrain from unauthorized entry during a stay (except in true emergencies), maintain responsive communication, and honor all confirmed bookings without attempting off-platform renegotiations.

9. GUEST BEHAVIOUR

Guests must treat the accommodation and its surroundings with respect. This includes adhering to the specified house rules, respecting quiet hours, disposing of trash properly, refraining from bringing undeclared pets or extra visitors, and leaving the property in a reasonable condition upon check-out.

10. PROPERTY OWNER BEHAVIOUR

Property Owners who utilize Rented Ghar for property management or tenant sourcing must act in good faith. Owners must maintain the structural safety of their properties, honor contractual payouts, refrain from bypassing Rented Ghar to directly contract with introduced guests, and maintain all necessary municipal licenses.

11. ACCOUNT SUSPENSION & ENFORCEMENT

Rented Ghar reserves the absolute right to enforce these Community Guidelines. Depending on the severity of the violation, enforcement actions may include warnings, temporary suspension of listings or booking privileges, financial penalties, or permanent account termination. Rented Ghar's decisions regarding community safety and guideline enforcement are final.